Terms and conditions

Contents:

1. Company details

2. Ordering

3. Payment

4. Sold out products, pricing and typographical errors

5. Delivery
6. Want to return

7. Complaints

8. Privacy

9. Registration of information

10. Cookies

11. Disclosure does not happen without your consent

12. Registration of visits
13. Security
14. Shipping

 

1. Company details

The company's name is lykkebang
Ægirsgade 63, 4.
2200 Copenhagen N
Denmark
VAT number/CVR.nr.: 31841690
Mobile: 61650028
E-mail: mail@lykkebang.com
Founded in Copenhagen in 2009

 

2. Ordering:

At www.lykkebang.com you can order lykkebang products in the following way:

Click on the product you want to purchase by clicking on the product image. If you want to purchase the product, click on the ‘PURCHASE’ buttom.

The product is now in your shopping basket. If you want to purchase more products, click on 'PURCHASE MORE'. If you are finished adding products to your shopping basket, click on ‘CHECKOUT’.

Next step: fill in first name, surname, address, city, postal code and country. Accept the lykkebang terms and click on 'APPROVE'. Now the payment gateway window will appear. Fill in your credit card details: DD, YY, CVC and postal code and click 'PAY'.

After the credit card transaction has been validated you will within minutes receive an email with your order confirmation.

All prices are in danish kroner (DKK) and include VAT, taxes and duties. Remember to print out the order confirmation or save the order confirmation that you’ll receive by email. You may need the information later.

lykkebang uses a webshop cms system developed by Wannafind, that works with Quickpay for all money transfers.

 

3. Payment:

Credit card

In the lykkebang webshop it’s possible to use the following credit cards:

- Visa

- MasterCard

- JCB

- Mobilepay (only danish costumers)


4. Sold out products, pricing and typographical errors:

lykkebang makes reservations for sold out products, changes in prices and typographical errors.

If a product is sold out, it means that we are waiting to have the product in stock again. It usually takes between 4 to 6 weeks before the sold out product will be back in stock again.

Information about new deliveries will be announced on the front page, and on our facebook page.

 

5. Delivery:

Delivery time:

- In Denmark 1-2 business days.

- In Europe app. 3-4 business days.

- Regular service outside Europe app. 6 business days.

If goods are damaged or lost during shipment takes lykke bang shop responsibility, and is responsible for payment. If an accident occurs, please contact us as soon as possible on webshop@lykkebang.com, but no later than 14 days after ordering.

 

6. Want to return:

If you are not satisfied with your purchase from lykkebang shop, you have a 30 days return and moneyback garantee. The 30 days starts on the day you received your order.

Returns is to be sent to our address: 

 

lykkebang 
by Anne-Marie Testrup-Friis 
Ægirsgade 63, 4. floor 
2200 Copenhagen N. 

 

When returning one or more products, please remember that:

- The product must be shipped within 30 days of receipt.

- The product must be returned unused and in original packaging.

- The product must be packaged securely so that the original packaging is not damaged during shipping.

Should the above requirements not be met, lykke bang webshop reserves the right to refuse the return.

NOTE: Please note that all costs associated with returning the product/products is to be payed by you as a customer.

To ensure you a soon as possible operation please enclose a copy of your invoice in the package.

The money will be transferred immediately after we have received the return. However, please be aware that it may take up to 7 working days before the money is transferred.

 

7. Complaints:

After the Sale of Goods Act (in danish: Forbrugerloven), you as a customer of lykkebang shop has a two year warranty. The warranty covers normal manufacturing defects, not wear. Read more about the Consumer Legislation Act on www.forbrug.dk.

If you have a discovered any defects, please contact us as soon as possible on webshop@lykkebang.com and describe the defect. We would also like you to sent us a copy of the invoice and a picture of the defect.

As soon as we receive the returned product, we will send you the respective defect-free product and will refund any postage costs you may have had. We require, however, that you present an invoice to get the postage costs refunded.

 

8. Privacy:

As a lykkebang costumer, you are assured that the information you provide will never be shared or sold. Your personal information is recorded in our database forward to you directly feeds a desire to have them removed. If you want access to this information or if you have other questions, please contact us via webshop@lykkebang.com.

The registration of data that Lykkebang does, is regulated by ‘The Act on Processing of Personal Data’ (in danish: Persondataloven). You can read all about the law and the Danish Data Protection Agency, which regulates the law at www.datatilsynet.dk (danish) or www.datatilsynet.dk/english (english).

 

9. Registration of information:

lykkebang keep a record of the following information:

- contactinformation: name, address, phonenumber and email address.

The reason why we need this information is for us to be able to:

- ship your purchased products

- contact you in case of sold out products or longer delivery time than first expected

- send you newsletters if you have registered this

You always have the right to access the data that we keep on you. You can at any time require your recorded data erased.

 

10. Cookies:

A cookie is a small part of information about the user in the form of a .txt file that is exchanged between browser and server. The website uses so-called “session cookies”, this means that we can send the right websites to the right person. Session cookies are temporarily, ie. it only exists as long as the browser window is open, and will be deleted as soon as the browser is closed.

 

11. Disclosure does not happen without your consent:

lykkebang will never hand over information about you without your consent. It is only employees of lykke bang shop that has access to the recorded data.

 

12. Registration of visits:

lykkebang uses a program that detects the number of visits to our website, which domains visitors come from and which pages they see on the website. This statistic we use to improve our website.

 

13. Security:

All lykke bang costumers personal data are stored in databases that are protected against unauthorized access by means of user ID and password, which prevents third parties to access the data.

 

14. Shipping:

Shipping costs:

Within Denmark: Freight starts at 39 DKK (5 € / 6$). 
Package is send to the nearest GLS ParcelShop.

Everywhere else: Freight starts at 99 DKK (13 € / 16$).
Package is send directly to private address.

All packages are insured and have a track and trace number so that the package status and location can always be tracked.

When shipping your products lykke bang shop pass information about your name and address to GLS